Troubleshooting with MC Diagnostics

The Management Console Diagnostics page, which you access from the Home page, helps you resolve issues within the MC process, not the database.

What You Can Diagnose

  • View Management Console logs, which you can sort by column headings, such as type, component, or message).
  • Search within messages for key words or phrases and search for log entries within a specific time frame.
  • Export database messages to a file.
  • Reset console parameters to their original configuration.

    Reset removes all data (monitoring and configuration information) from storage and forces you to reconfigure MC as if it were the first time.

  • Restart the Management Console process. When the process completes, you are directed back to the login page.