Customer centricity is a mission critical initiative across industries. Unify customer data, deliver personalized, omni-channel experiences, and grow and retain your customer base.
5G is transforming the telecommunications industry, allowing more data to travel across networks than ever. To stay ahead and protect their reputations, telecom operators and application developers are tasked with managing and analyzing huge volumes of data faster and more efficiently.
Embed high-performance data analytics and AI solutions into telco applications and services to unlock better business intelligence, enable AIOps, and get products to market faster. AI in the telecom industry enables the real-time insights needed to take full advantage of 5G and MEC (multi-access edge computing) and deliver uninterrupted service.
OpenText Benefits
Make smarter business decisions and improve customer experience by applying AI and data analytics in the telecom industry.
Leverage NWDAF and 5G MEC to gain full, real-time insights from mountains of data to ensure uninterrupted service and effectively cater to users’ needs.
Ensure the adoption of telecom products
Integrate high-performance and scalable data analytics into telecom applications and solutions for service assurance, security, and network monitoring.
Get intelligent products to market faster
Empower engineering teams with comprehensive insights from any data source and volume, and analyze historical performance and forecast outcomes without data migration.
Gather better business intelligence (BI)
Elevate reporting and visualization capabilities, overcome open-source analytic tool constraints, and easily connect to APIs for machine learning and AI in telecom.
Minimize environmental impact
Achieve a smaller carbon footprint, reduce compute resources, and deliver a lower TCO with AIOps.
Business impacts
Data analytics in the telecom industry
Telco organizations must analyze network data to optimize services and make smarter business decisions. Yet legacy analytics solutions are unable to analyze the mountains of 5G-driven data. Unlock deep insights with embedded data analytics and AI.
Data reporting and visualization
Telco operators rely on in-depth reporting and visualization to understand both structured and unstructured network data. Open-source analytics solutions offer limited reporting. Enhance business intelligence with advanced analytics.
Data access
Real-time data is necessary for telecom operators to deliver uninterrupted service and make informed decisions. Traditional data transfers are slow and reduce time to insights. Use analytics and AI to quickly access all data from on- or off-cloud sources.
Unstructured data
Data analytics enables telco organizations to draw insights and generate actionable intelligence. Traditional analytics solutions are limited to structured data, meaning many insights are missed. Understand all data with telecom AI and analytics.
Carbon footprint
Telco organizations want to reduce their environmental impact as more customers favor eco-conscious brands. But as 5G generates more data, more servers need to be used. Minimize server usage and reduce energy consumption with telecom AI solutions.
Data governance
Evolving regulations mean data privacy is more important for telecom companies than ever. With more data-crossing networks, it is difficult to apply complete governance with traditional methods. Leverage AI to comply with data regulations in the 5G era.
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