Customer centricity is a mission critical initiative across industries. Unify customer data, deliver personalized, omni-channel experiences, and grow and retain your customer base.
Healthcare companies are experiencing a reckoning. In the United States, the rising cost of care coupled with poor health outcomes has prompted financial and regulatory incentives for care providers to pursue value-based care. Competition from alternatives to traditional care providers, including a wave of disruptors with broad and deep experience building digital, data-driven customer experiences across industries, is renewing the focus on patient centricity.
Data is the key to achieving value-based care and patient centricity. Yet many healthcare companies are struggling with silos that prohibit a comprehensive view of available patient data, and are burdened with legacy data platforms that cannot deliver insights at the speed their care teams require.
Providers, payors, and healthcare technology companies rely on Vertica to unify disparate data volumes, deliver timely insights, operationalize machine learning, deliver patient-centric experiences, and meet value-based care objectives.
Toward data-driven healthcare
Many healthcare teams know they need to become data-driven, but what does that require?
IDC explores the technology, culture, and process requirements necessary for healthcare delivery organizations to leverage data for patient centricity and value-based outcomes.
Manage ever-growing volumes of data, reduce time to insight, and meet stringent SLAs.
Unified analytics
Bring together operational, clinical, and financial data to provide an organization-wide view of the data, improve decision making, and drive operational efficiency.
In-database machine learning
Enable citizen data scientists with SQL-based in-database machine learning functionality that reduces the most common barriers to operationalizing machine learning.
Multi-cloud and hybrid cloud
An increasing number of healthcare organizations will require analytics on-premises and in the cloud. Reduce the risk of cloud decisions by enabling analytics wherever the data resides.
Key trends
Increased competition
Consumers have more choices to receive care, including Urgent Care facilities, retail clinics, and a wave of digital disruptors focused on leveraging data to improve the customer experience. Patient centricity and reduced friction between patients and care providers will be critical for success in an increasingly crowded and digital market.
An aging IT infrastructure
Mergers & Acquisitions, along with risk-aversion, have left healthcare companies with an aging IT infrastructure. Providers are burdened with legacy databases, and have been slow to embrace the cloud. Analytical use cases across operational, clinical, and financial business units require insights and access to data faster than the current data stack allows.
Data silos in healthcare
The growth and proliferation of data silos within healthcare organizations are limiting the extent to which analytics can be used to address modern healthcare initiatives, such as creating a consolidated longitudinal patient record, or reducing preventable re-admissions. Business leaders and care providers need access to operational, clinical, and financial data to improve operational efficiency and patient outcomes.
Leaders trust OpenText
See how customers are succeeding with OpenText Analytics & AI solutions.
Dispensing a strong dose of analytics for population management, hMetrix helps improve healthcare decisions and outcomes with OpenText Vertica in the cloud
OpenText™ illuminates real-time data intelligence on 1.5 billion daily records so Pulselight can bring meaningful insights to complex healthcare questions
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