Support
Vertica’s industry-leading ease of use and automated database design, configuration, and management are just the beginning of our commitment to customer support. When customers contact us for support, we strive to ensure the process is as simple and straight forward as using our products.
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Staffed by highly skilled industry veterans, the Vertica support team is prepared to respond quickly and effectively to any inquiry or request.
Both our Standard and Premium Support Programs provide tools for case management and prioritization, maximizing the efficiency of any support engagement. Additionally, the MyVertica support portal provides technical documentation, software downloads, an expert knowledge base, and user forum to help you manage the Vertica Analytics Platform.
MyVertica Access For Existing Customers
If you already have a MyVertica account, login to MyVertica to file or track a support ticket.
If you are a Vertica customer, but need a MyVertica account, just fill out this form and someone from Vertica will respond.